VALID SALESFORCE SERVICE-CLOUD-CONSULTANT TEST BLUEPRINT & SERVICE-CLOUD-CONSULTANT LATEST DEMO

Valid Salesforce Service-Cloud-Consultant Test Blueprint & Service-Cloud-Consultant Latest Demo

Valid Salesforce Service-Cloud-Consultant Test Blueprint & Service-Cloud-Consultant Latest Demo

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Salesforce Service-Cloud-Consultant certification exam is designed for professionals who have expertise in the Salesforce service cloud platform. Salesforce Certified Service cloud consultant certification validates the skills and knowledge required to design and implement Salesforce service cloud solutions that meet customer requirements. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions and costs $200 for registration.

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Salesforce Certified Service cloud consultant Sample Questions (Q49-Q54):

NEW QUESTION # 49
The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the relevant information more quickly.
Which feature should the consultant recommend?

  • A. Einstein Article Recommendations
  • B. Einstein Reply Recommendations
  • C. Einstein Bots

Answer: A

Explanation:
To address the increase in Case Resolution times, Einstein Article Recommendations can be highly effective.
This feature uses machine learning to suggest relevant knowledge articles to agents, based on the context of the customer cases they are working on. By providing agents with quick access to pertinent information, Einstein Article Recommendations can significantly reduce the time spent searching for solutions, thereby improving case resolution times and enhancing overall service efficiency.


NEW QUESTION # 50
Universal containers would like for articles to be suggested to agents based on information they are typing into the case. What solution should a consultant recommend?

  • A. Enable the knowledge sidebar related list on the case page layout.
  • B. Create a salesforce console for service and enable the knowledge sidebar on the case page layout.
  • C. Enable the knowledge sidebar setting in the case support settings.
  • D. Create a visualforce page called knowledge sidebar on the case page layout.

Answer: B

Explanation:
Explanation
Creating a Salesforce console for service and enabling the knowledge sidebar on the case page layout is a solution that can enable articles to be suggested to agents based on information they are typing into the case. A Salesforce console for service is a workspace that allows agents to manage multiple cases and interactions on a single screen. The knowledge sidebar is a feature that shows suggested articles based on the case subject, description, or other fields in the console. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.console2_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.knowledge_sidebar_enable.htm&type=5


NEW QUESTION # 51
UC wants to reduce incoming support phone call volume. What action can be taken to meet this requirement?
Choose 2 answers.

  • A. Enable service contracts and entitlements
  • B. Leverage Live Agent for web-based chat
  • C. Implement Salesforce Knowledge on a portal
  • D. Implement Service Cloud console to support agents

Answer: B,C


NEW QUESTION # 52
Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.
Following best practices, how should a consultant deploy these permission sets to production?

  • A. Re-create them manually.
  • B. Use Salesforce Workbench.
  • C. Use a change set.

Answer: C

Explanation:
The best practice for deploying permission sets from a sandbox to production is to use a change set. Change sets allow administrators to push configurations, including permission sets, directly from one Salesforce environment to another. This ensures a smooth and error-free transfer of configurations, maintaining the integrity of permissions and access controls in the production environment.


NEW QUESTION # 53
UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support
team for each product that it supports. Contact center agents should only be able to view articles for the
product they support. What solution should a consultant recommend to meet this requirement?

  • A. Assign team-based profiles to the associated product article types
  • B. Assign team-based roles to the associated product article types
  • C. Assign team-based profiles to the associated product data category value
  • D. Assign team-based roles to the associated product data category value

Answer: D


NEW QUESTION # 54
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